Return Exchanges policy

Returns Exchanges //

At The People Of Sand, we are proud to offer a good customer care. If you are not 100% satisfied with your purchase from The People Of Sand, please contact us at hello[at]thepeopleofsand.com within 30 days of your order to organise the return.

Please use adequate packaging to protect your package during transit.

Once we have received the return we will issue a full refund minus the original delivery charge. Original delivery charges are non-refundable.

Oversized items (rugs, filled pouffes) do not qualify for free returns. The cost for returning items is the responsibility of the customer.

Exchanges

We do not currently offer exchanges. If you would prefer a different colour or size, please return the original order for a full refund. Then place a new order online for the item you prefer.  As all our products are handmade in small batches, stock levels change daily, and popular items often sell out. Requesting a refund and then re-ordering is the best way to make sure the item you want is in stock and still available.

All sale items are final sale and cannot be exchanged.

Claims / Faulty Items

Please notify us in writing within 5 working days if you believe the item you have received to be faulty.
It is important to note that many of our products are handmade or made out of recycled materials and therefore will they appear uneven in shape and finish.
If you have a claim then please send us pictures on email and we will have a look at what the problem might be, but we reserve the right to reject complaints in accordance with the above mentioned. We offer refund through credit card refund.

Faulty Pouffes - Due to the handmade and hand-dyed nature, each pouffe may vary slightly in colour. There may be small imperfections and irregularities in the finish products as a normal part of the handmade procedure. Note that we only exchange the item if it is consider faulty (stitches, ripped leather). 

Cancelled Orders

At The People Of Sand, the most important thing for us is that you feel comfortable buying the items you really want. If you want to cancel an order, the rule is that the sooner you inform us the better! Cancellations depend on whether your order has been shipped or not. Usually, this happens within 1 to 15 business day. Email us at hello[at]thepeopleofsand.com and we will take care of everything!

However, if your order has been shipped or is made to order we would not be able to cancel it. Please note that in our efforts to deliver best customer service, we aim to ship your order as soon as possible.

In cases where the order has already been dispatched, you will need to return the goods to us in order that we can process a refund. The cost of delivery will not be refunded in this instance.

Please Note

For oversized items including stuffed pouffes and rugs and Moroccan wedding blankets/handira, buyer must pay the return postage.

Lost or Damaged in Transit

We cannot accept responsibility for any items lost or damaged in transit. We strongly advise that a proof of postage certificate (free at your post office) be obtained when returning any item.

Our returns policy complies with The Distance Selling Regulations.

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